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Avidon - Frequently Asked Questions

Avidon FAQ

Find answers to frequently asked questions about Avidon

You can order your testing kit directly from the Avidon website. Select the test you want, add it to your cart, and complete checkout with your shipping and payment details.

Avidon includes everything you need in your kit: collection materials, clear step-by-step instructions, and guidance on how to access and understand your results.

Depending on the package, you may also receive tailored insights and ongoing support through your account portal.

If your Avidon package includes supplement guidance, recommendations are based on your results and any information you provide as part of your onboarding.

You’ll receive clear reasoning, suggested dosing guidance, and practical next steps aligned to your goals.

Pricing varies depending on the kit and level of analysis you choose. Please refer to the Avidon website for current package pricing and any promotions.

International shipping availability depends on your location and the specific kit. Check Avidon’s shipping information for the most up-to-date country list and timelines.

Avidon packages can include different panels depending on your selection. Each kit clearly lists what’s included so you know exactly what you’re testing for before you order.

Your kit includes return instructions and packaging guidance. If a pre-paid return option is included with your kit, you’ll also receive the required label or return method.

Result timelines vary by test type. After your samples are received, most results are typically available within a couple of weeks (some specialised panels can take longer).

Cancellations are generally possible within a short window after purchase, as long as the kit hasn’t shipped. For the most accurate guidance, refer to Avidon’s cancellation policy or contact support.

You’ll access results through your secure online account. When your report is ready, you’ll typically receive an email notification with instructions to log in and view your dashboard.

If anything looks off (missing items, collection issues, shipping questions), contact Avidon support and include your order number so the team can help quickly.

Avidon treats your personal information and results as confidential. Access is restricted and handled through secure systems, and information is not shared without appropriate permission except where required by law.

Retest frequency depends on what you’re tracking and your goals. Many people retest every 3–6 months for trend tracking, but your best interval will depend on the panel and your situation.

FAQs